A: Shop with us is easy and enjoyable! Just follow the steps below to locate and purchase your favorites on our website. Search or browse the site to locate the items you want to buy. Once
you have found an item you want to buy, select the quantities, sizes,
etc. and add the item to your shopping cart. When your shopping is done
and are ready to checkout, click the Checkout button on the shopping
cart page. If you are a registered user, log in using your email
address and password for checkout. If you are a new customer at our
website, create an account and check out. For a faster checkout
experience, we also offer the option to checkout without creating an
account. Fill in all of the required information on the shipping and billing pages. Review your order before submitting to verify all of the information is correct. Submit the order and a confirmation email will be sent to you soon.
2.What payment methods do you accept?
A:
We accept West Union and Credit Card, including VISA, MasterCard . You
will be asked to enter your card details as part of the ordering process
if you are paying for your order using a credit, and you will find
further instructions when you process your first order. If you'd like
to use other payment methods, contact our customer service
representatives on the contact us page. We will reply to you within 24
hours.
3.Why is my payment declined?
A: The
most common reason is that the address you entered is not the same
address on your credit card. A simple typing error may also cause the
transaction to be refused, including entering the wrong credit card
number, country, expiration date or incorrect CVN-code (the security
number on the back of your card). If that happens, try again with the
correct billing address. If your credit card is still not admitted, some ways are suggested: Make sure your credit card is still not over its limit Make sure your credit card has not expired Make sure you typed the name correctly on the front of the card Wait one day and try again Try a different credit card
4.What if the product I want to buy is out of stock?
A:
While we make every effort to maintain an ample supply of our stock,
occasionally we run out of certain items. Out-of-stock items will be
removed from your original order total and a revised total will appear
in your shipping confirmation email. We are sorry that back orders are
not accepted at this time.
5.How much of the price if I make a large/bulk order?
A:
You can send an email or leave a message to us about the products in
the list and the quantity, we will reply to you about the price and
shipping date in time.
6.How can I check my order status?
A:
Check your order status follows the ways: Via e-mail. You are required
to enter an e-mail address during Checkout; you will receive e-mails at
your address keeping you up-to-date about the status of your order.
By My Account. You can check your order status on My Account page at our website after you place the order successfully. Contact
us. If you still have questions about your order, click the contact us
button and leave a message, we'll reply to you within 24 hours.
7.To which account will my return credit be refunded?
A:
Your return credit will be refunded to the payment method that you
selected on the return form. If you did not select a refund method on
the return form, the refund will be credited to the method of payment
for that order.
8.How long does it take for refunds to come through?
A:
Once your return is received and inspected by the fulfillment centers,
your refund will be processed and automatically applied to your credit
card or original method of payment within 2 days. Please note that
depending on your credit card company, it may take additional 2-10 or
more business days after your credit is applied for it to post to your
account.
9.Is it safe to use my credit card online at your website?
A:Yes!
Protecting your personal information is extremely important for us. We
use a wide array of electronic and physical security measures and
devices to protect your personal data and credit card information from
unauthorized access.
10.What if I can't remember my password?
A:
If you've forgotten your password, click the ' Forgot your password?'
on the LOG IN page and follow the instructions on the next page to
change your password.
11.Are there any benefits to having an account with you?
A: With an account on our website, you will have access to the following information: Your Account Information Your order status Your Email Subscriptions Your Coupons and Gift Certificates
